THE EXPERIENCE
What can I expect from the event?
PAW Patrol Live! provides a unique entertainment opportunity for you and your child. As a child’s first theatrical performance, it marks the beginning of a lifelong journey of enjoying and learning through live performance. Here are a few things to remember as you plan your visit.
Most children are familiar with entertainment that happens on television and computer monitors. Explain that this will be different, because there will be a story happening live in front of them. The story doesn’t stop if you leave the room, but there will be a break in the middle.
Have fun! Sing along, dance, clap, and join in the audience participation elements. But, be safe as well as considerate to those around you. Please don’t allow your child to stand on chairs or put your child on your shoulders.
Please also note that during the show there are flashing lights and spotlights, and there may be confetti at the end.
Where is the experience located?
Paw Patrol Live will take place in twelve cities around the UK:
- Aberdeen: P&J Live
- Newcastle: Utilita Arena, Newcastle
- Hull: Connexin Live
- London: OVO Arena, Wembley
- Birmingham: Utilita Arena, Birmingham
- Brighton: The Brighton Centre
- Liverpool: M&S Bank Arena
- Manchester: AO Arena
- Belfast: SSE Arena
- Glasgow: SEC Armadillo
- Leeds: First Direct Arena
- Nottingham: Motorpoint Arena.
How long does the experience last?
The show is 95 minutes long including a 20 minute intermission.
Will food and beverage be available on site for purchase?
Yes, venues will have a bar available.
Is there parking available?
Please check with the venue you are attending.
Will there be merchandise for sale?
Yes, we offer PAW Patrol Live! souvenirs for sale at our concession stands. Our offerings include character plush, an activity book/show program, light up toys, and branded keepsake items that children can enjoy as a remembrance long after the show is over.
TICKETS
Can I purchase tickets at the door?
Tickets will not be sold at the door; they can only be purchased in the Fever App or on the Fever website.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple App Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
No refunds are permitted under any circumstances. For more information, you can consult our T&C.
Are group bookings available?
Group bookings will be available for Belfast. For other cities, please purchase individual tickets.
ACCESS
Do I need to arrive at the start of my scheduled session?
Doors open one hour prior to showtime. Allow ample time for traffic, parking delays, and entrance to the venue. Once you arrive, you may want to take your child to the restroom and get refreshments in order to be seated and ready by show time.
What happens if I arrive late?
If you arrive late, you may not be able to enter the show.
Can I bring animals? Are service dogs allowed?
Please contact the venue for clarification.
Is the show accessible?
We believe in making PAW Patrol Live! an enjoyable experience for all families. To assist in making your PAW Patrol Live! experience the best it can be, here is some information about our show:
- Lights: PAW Patrol Live! features theatrical lighting that may shine into the audience.
- Sensory Provisions: Please reach out to your local venue to learn about their accommodations.
- Sound: PAW Patrol Live! has a sound level of 90dB with the occasional peak at 100dB.
- Special Effects: There is a confetti cannon used in the finale of each performance.
Please contact your local venue to learn more about their specific services.
What are the prohibited items at the experience?
Food and beverages, flash photography, alcohol, smoking, vaping, and anything that may disturb the other patrons are not allowed in the venue.
Will there be strobe lights?
This event won't include strobe lights; PAW Patrol Live! features theatrical lighting that may shine into the audience.
Can I take photos or record the experience?
Yes, we wouldn’t want you to miss the opportunity to capture this special moment in a child’s life! However, professional photography and videotaping are strictly prohibited without prior written consent from VStar Entertainment Group. Even if your camera gear just appears professional, you may be asked to take it out of the performance space.
Many of the venues we visit have their own camera policies, which their staff members must enforce. We recommend checking your local venue’s policy, too, just to be sure!
Is there a Lost & Found?
We would recommend to ask the staff at the venue if they have found your belongings. Please contact the venue for more information.
Is a coat check available?
Please contact the venue for more information.
Is there an age requirement?
All ages are welcome! Everybody who has reached their first birthday requires a ticket.