Question 1

What can I expect from the event?

Accepted Answer

PAW Patrol Live! provides a unique entertainment opportunity for you and your child. As a child’s first theatrical performance, it marks the beginning of a lifelong journey of enjoying and learning through live performance. Here are a few things to remember as you plan your visit.

Most children are familiar with entertainment that happens on television and computer monitors. Explain that this will be different, because there will be a story happening live in front of them. The story doesn’t stop if you leave the room, but there will be a break in the middle.

Have fun! Sing along, dance, clap, and join in the audience participation elements. But, be safe as well as considerate to those around you. Please don’t allow your child to stand on chairs or put your child on your shoulders.

Please also note that during the show there are flashing lights and spotlights, and there may be confetti at the end.

Question 2

Where is the experience located?

Accepted Answer

Paw Patrol Live will take place in twelve cities around the UK:

Aberdeen: P&J Live
Newcastle: Utilita Arena, Newcastle
Hull: Connexin Live
London: OVO Arena, Wembley
Birmingham: Utilita Arena, Birmingham
Brighton: The Brighton Centre
Liverpool: M&S Bank Arena
Manchester: AO Arena
Belfast: SSE Arena
Glasgow: SEC Armadillo
Leeds: First Direct Arena
Nottingham: Motorpoint Arena.

Question 3

How long does the experience last?

Accepted Answer

The show is 95 minutes long including a 20 minute intermission.

Question 4

Will food and beverage be available on site for purchase?

Accepted Answer

Yes, venues will have a bar available.

Question 5

Is there parking available?

Accepted Answer

Please check with the venue you are attending.

Question 6

Will there be merchandise for sale?

Accepted Answer

Yes, we offer PAW Patrol Live! souvenirs for sale at our concession stands. Our offerings include character plush, an activity book/show program, light up toys, and branded keepsake items that children can enjoy as a remembrance long after the show is over.

Question 7

Where can I get tickets?

Accepted Answer

In the Fever App, available on Google Play and the Apple Store
On the Fever website

Question 8

Can I purchase tickets at the door?

Accepted Answer

Tickets will not be sold at the door; they can only be purchased in the Fever App or on the Fever website.

Question 9

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.

Question 10

Do I need to print my ticket?

Accepted Answer

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.

Question 11

I can't find my ticket. What should I do?

Accepted Answer

You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple App Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Question 12

Can I change the date of my ticket? Are refunds allowed?

Accepted Answer

No refunds are permitted under any circumstances. For more information, you can consult our T&C.

Question 13

Do you offer press passes?

Accepted Answer

For press inquiries, please contact Hope Smith at hope.smith@bwpgroup.com

Question 14

Are group bookings available?

Accepted Answer

Group bookings will be available for Belfast. For other cities, please purchase individual tickets.

Question 15

Do I need to arrive at the start of my scheduled session?

Accepted Answer

Doors open one hour prior to showtime. Allow ample time for traffic, parking delays, and entrance to the venue. Once you arrive, you may want to take your child to the restroom and get refreshments in order to be seated and ready by show time.

Question 16

What happens if I arrive late?

Accepted Answer

If you arrive late, you may not be able to enter the show.

Question 17

Can I bring animals? Are service dogs allowed?

Accepted Answer

Please contact the venue for clarification.

Question 18

Is the show accessible?

Accepted Answer

We believe in making PAW Patrol Live! an enjoyable experience for all families. To assist in making your PAW Patrol Live! experience the best it can be, here is some information about our show:

Lights: PAW Patrol Live! features theatrical lighting that may shine into the audience.
Sensory Provisions: Please reach out to your local venue to learn about their accommodations.
Sound: PAW Patrol Live! has a sound level of 90dB with the occasional peak at 100dB.
Special Effects: There is a confetti cannon used in the finale of each performance.

Please contact your local venue to learn more about their specific services.

Question 19

What are the prohibited items at the experience?

Accepted Answer

Food and beverages, flash photography, alcohol, smoking, vaping, and anything that may disturb the other patrons are not allowed in the venue.

Question 20

Will there be strobe lights?

Accepted Answer

This event won't include strobe lights; PAW Patrol Live! features theatrical lighting that may shine into the audience.

Question 21

Can I take photos or record the experience?

Accepted Answer

Yes, we wouldn’t want you to miss the opportunity to capture this special moment in a child’s life! However, professional photography and videotaping are strictly prohibited without prior written consent from VStar Entertainment Group. Even if your camera gear just appears professional, you may be asked to take it out of the performance space.

Many of the venues we visit have their own camera policies, which their staff members must enforce. We recommend checking your local venue’s policy, too, just to be sure!

Question 22

Is there a Lost & Found?

Accepted Answer

We would recommend to ask the staff at the venue if they have found your belongings. Please contact the venue for more information.

Question 23

Is a coat check available?

Accepted Answer

Please contact the venue for more information.

Question 24

Is there an age requirement?

Accepted Answer

All ages are welcome! Everybody who has reached their first birthday requires a ticket.

PAW PATROL LIVE! IN THE UK

About PAW Patrol Live! 

"The Great Pirate Adventure"

Join Ryder and the Pups on a Thrilling Treasure Hunt!

The PAW Patrol Live!

"The Great Pirate Adventure" UK Tour

37 Action-Packed Shows Across 12 Cities in the UK — Join the Pups on Their Treasure Hunt!

NEWCASTLE UPON TYNE

HULL

LONDON (WEMBLEY)

BRIGHTON

LIVERPOOL

MANCHESTER

LEEDS

NOTTINGHAM

BIRMINGHAM

ABERDEEN

GLASGOW

BELFAST

SWANSEA

Practical info

The Heroes of PAW Patrol Live!  The Great Pirate Adventure

FAQS

Find our Frequently Asked Questions here!

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